Shipping policy
Shipping Policy
At Milos Pet Home, we want every customer to have clear information about delivery options and shipping costs before placing an order. This Shipping Policy outlines our service area, available shipping methods, estimated transit periods, order handling, and procedures for delivery-related concerns.
Shipping Area
Milos Pet Home currently ships only within the United States.
International shipping is not available at this time. All orders must be placed with a complete and valid U.S. shipping address.
Shipping Methods & Fees
We currently offer two shipping options for eligible U.S. orders:
Standard Shipping
Estimated transit time: 3–5 business days
Shipping fee: $8.00 for orders under $70.00
FREE Standard Shipping on orders of $70.00 or more
When an eligible order reaches $70.00, the regular $8.00 Standard Shipping fee is waived.
Express Shipping
Estimated transit time: 1–2 business days
Shipping fee: $15.00
Express Shipping is an expedited delivery service and carries a $15.00 charge regardless of the order total.
Free shipping applies only to Standard Shipping. If an order qualifies for free Standard Shipping and the customer chooses Express Shipping instead, the $15.00 Express fee will apply.
Order Handling Before Shipment
Once an order is submitted, it must be reviewed, prepared, and packaged before being transferred to the shipping carrier.
The estimated 3–5 business days for Standard Shipping and 1–2 business days for Express Shipping generally refer to carrier transit after dispatch. Order preparation time is separate from these delivery estimates.
Business days generally exclude Saturdays, Sundays, and U.S. federal holidays. Processing may occasionally take additional time during holidays, promotional campaigns, periods of increased demand, or unexpected operational circumstances.
Delivery Time Estimates
The transit periods provided in this policy are estimates rather than guaranteed arrival dates.
After a package has entered the carrier network, its delivery schedule may be affected by severe weather, transportation interruptions, regional service disruptions, seasonal shipping volumes, carrier delays, or other circumstances outside the reasonable control of Milos Pet Home.
Tracking and Shipment Updates
When tracking is available, shipment information will be provided after the package has been dispatched.
Please allow reasonable time for the carrier to receive and scan your shipment. Tracking information may not become active immediately after a shipping confirmation is issued.
Customer Address Responsibility
Customers are responsible for providing accurate and complete shipping information during checkout. Before submitting your purchase, please verify the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.
If you notice an address error after placing an order, please contact Milos Pet Home promptly. We will make reasonable efforts to assist with corrections before dispatch, but changes cannot be guaranteed once fulfillment has progressed or the package has been accepted by the carrier.
Delayed or Missing Orders
If your package does not arrive within the estimated timeframe, please review the latest tracking information provided by the carrier.
If a shipment appears significantly delayed, potentially lost in transit, or affected by another unusual delivery issue, contact Milos Pet Home with your order information. We will review the available shipment details and assist with determining the appropriate next steps.
Returned or Undeliverable Shipments
A package may be returned if delivery cannot be completed because of an incomplete or incorrect address, unsuccessful delivery attempts, or another delivery-related circumstance.
If an order is returned to Milos Pet Home, please contact us so we can review the situation and discuss the available resolution. Where permitted by applicable law, additional shipping charges may apply when reshipment is necessary because of inaccurate customer-provided delivery information.
Contact Milos Pet Home
For questions about shipping charges, delivery estimates, tracking, or an existing shipment, please contact:
Milos Pet Home
2151 East Pacheco Blvd
Los Banos, CA 93635
United States
Phone: 209-704-5255
Email: support@milopetos.net