Terms of service
TERMS OF SERVICE
These Terms of Service (“Terms”) establish the conditions that apply when you visit, shop with, or otherwise use Milos Pet Home. They apply to our online storefront, merchandise, order process, customer communications, and related services.
In these Terms, “Milos Pet Home,” “we,” “our,” and “us” mean the operator of the store. “Customer,” “you,” and “your” mean any person who visits our store, submits an order, purchases merchandise, or otherwise uses our services.
Your use of Milos Pet Home constitutes acceptance of these Terms together with the store policies that apply to your purchase.
PART ONE — SHOPPING WITH MILOS PET HOME
Store Eligibility
You may use our store only for lawful purposes. By placing an order, you represent that you have the legal capacity to complete the transaction or have appropriate authorization to do so.
You may not knowingly use another person's identity, payment information, account credentials, or other personal information without permission.
Customer Information
Information submitted to Milos Pet Home should be materially accurate, current, and complete.
This includes information associated with:
Customer identification;
Contact details;
Billing;
Payment;
Delivery; and
Product selections.
You are responsible for reviewing information before submitting an order.
Responsible Website Use
You agree not to use our website in a manner that could damage, disable, compromise, or materially interfere with our store or another person's use of it.
Prohibited conduct includes:
Fraudulent transactions;
Unauthorized system access;
Malicious software distribution;
Attempts to bypass security controls;
Unauthorized collection of information;
Intellectual property infringement;
Deliberately deceptive submissions; and
Other unlawful activity.
We may take reasonable measures to protect our customers, systems, and business when misuse is identified.
Website Changes
We may modify website functionality, merchandise collections, store content, or services as our business evolves.
Temporary interruptions may occur because of maintenance, security procedures, hosting issues, software updates, or technical conditions.
PART TWO — UNDERSTANDING OUR PRODUCTS
Merchandise Selection
Milos Pet Home may offer products for pets, pet owners, households, and everyday living. Merchandise may include pet accessories, feeding products, comfort items, home-use products, organizational merchandise, and related goods.
Collections may be changed, expanded, reduced, or discontinued from time to time.
Product Descriptions
We make reasonable efforts to provide useful information about merchandise before purchase.
Depending on the item, information may include:
Materials;
Dimensions;
Product features;
Color;
Quantity;
Package contents;
Intended function;
Pet sizing guidance;
Care recommendations; and
Assembly or setup instructions.
Please review the information relevant to your product before submitting an order.
Measurements and Fit
Dimensions and sizing information should be reviewed carefully.
For pet merchandise, customers should consider the individual animal's size, weight, body measurements, breed characteristics, and intended activity where relevant.
For household products, customers should confirm that merchandise is suitable for the intended location and available space.
Measurements identified as approximate may contain reasonable minor tolerances.
Colors and Digital Displays
Screens and devices may display colors differently.
Lighting, photography, display settings, screen calibration, material properties, and production variations may cause physical merchandise to appear somewhat different from online images.
We therefore cannot guarantee exact color reproduction on every device.
Materials, Patterns, and Finishes
Individual products may contain reasonable differences in texture, pattern, grain, shade, surface appearance, or finish.
Where such variations are characteristic of the material or ordinary manufacturing process, they do not necessarily constitute defects.
PART THREE — PET PRODUCT RESPONSIBILITY
Choosing the Right Product
The customer is responsible for selecting merchandise appropriate for the individual pet.
Before using a pet-related product, consider characteristics such as:
Species;
Breed;
Age;
Weight;
Size;
Strength;
Activity level;
Mobility;
Chewing behavior;
Temperament; and
Intended use.
No general size or product recommendation can account for every individual animal.
Safe and Intended Use
Products should be used only for their reasonably intended purposes.
Follow applicable product instructions, warnings, weight or size recommendations, assembly directions, and care guidance.
Do not make modifications that could materially compromise a product's strength, stability, or safety.
Supervision of Pets
Some pet products should not be used without appropriate supervision.
Pet owners should monitor their animals where reasonably appropriate and regularly examine products for deterioration or damage.
Stop using an item if you identify potentially hazardous conditions such as:
Broken components;
Loose pieces;
Excessive tearing;
Sharp edges;
Structural failure; or
Significant wear.
Chewing and Destructive Behavior
Unless a product is specifically represented for a particular type or level of chewing, customers should not assume that pet merchandise is indestructible.
Individual animals vary significantly in chewing strength and behavior.
Products that become damaged through chewing should be removed when continued use may create a safety concern.
Pet Health
Product descriptions, recommendations, and general information available through Milos Pet Home are not veterinary, medical, nutritional, or other professional health advice.
Customers with concerns about an animal's allergies, health conditions, injuries, dietary restrictions, mobility, or other medical needs should consult an appropriately qualified veterinary professional before using a relevant product.
Allergies and Sensitivities
Pets may respond differently to particular materials or products.
If an animal develops irritation, discomfort, distress, or another adverse reaction, discontinue use and seek appropriate professional guidance where necessary.
These provisions do not limit legal rights concerning defective or unsafe merchandise.
PART FOUR — AVAILABILITY, PRICES, AND ORDERS
Inventory
Merchandise displayed through Milos Pet Home is subject to availability.
Placement of an item in a shopping cart does not reserve it.
We may reasonably:
Limit quantities;
Modify available variations;
Stop offering an item;
Update product selections; or
Remove merchandise from sale.
If merchandise becomes unavailable after an order has been submitted, we may cancel the affected item and refund any applicable amount already collected.
Pricing
Current prices are displayed through our store.
Prices may change before an order is submitted.
Shipping charges, applicable taxes, promotional reductions, and other transaction-related amounts will be displayed or calculated during checkout where appropriate.
Errors in Store Information
Occasional mistakes may occur despite reasonable efforts to maintain accurate information.
These may involve:
Prices;
Inventory status;
Product specifications;
Measurements;
Images;
Descriptions; or
Promotional information.
We may correct material errors after discovering them.
If an error materially affects an order already submitted, we may contact you or cancel the affected transaction where appropriate and permitted by law.
If cancellation occurs after payment, amounts properly due back will be refunded.
Promotions
Sales, discounts, promotional codes, bundles, or similar offers may be subject to separate conditions.
A promotion may contain:
Start and end dates;
Eligible products;
Purchase thresholds;
Redemption limits;
Customer eligibility requirements; or
Restrictions on combining offers.
Conditions presented with the promotion will apply to that offer.
PART FIVE — FORMATION OF YOUR ORDER
Order Submission
Submitting an order is an offer by you to purchase the selected merchandise under these Terms.
An automated confirmation or acknowledgment indicates that we received your order information. It does not necessarily mean the order has completed all acceptance and verification procedures.
Order Review
Before fulfillment, we may reasonably review an order for:
Inventory availability;
Payment authorization;
Customer-information accuracy;
Quantity restrictions;
Shipping eligibility; and
Fraud or security concerns.
Right to Decline or Cancel an Order
We may reasonably decline, limit, or cancel a transaction for legitimate reasons such as:
Merchandise becoming unavailable;
Payment authorization failure;
Material pricing or listing errors;
Materially incomplete customer information;
Reasonable indications of fraudulent activity;
Suspected unauthorized payment use;
Unauthorized commercial resale activity; or
A transaction that violates these Terms or applicable law.
Where payment has already been collected for a canceled transaction, the applicable amount properly owed will be refunded.
Order Changes
Customers should verify all order details before checkout.
If you need to request a correction after submitting an order, contact Milos Pet Home as soon as possible.
We cannot guarantee changes or cancellations after processing or fulfillment has begun.
PART SIX — PAYMENT AND TRANSACTION PROTECTION
Payment Methods
Payment must be completed using one of the methods made available at checkout.
Payment services may be operated by independent providers with their own terms, privacy practices, authorization processes, and security procedures.
Authorization
An order may not proceed if payment cannot be successfully authorized.
We are not responsible for a customer's bank, card issuer, or payment provider declining a transaction.
Fraud Prevention
Milos Pet Home may conduct reasonable transaction-security reviews.
Where an order presents reasonable indicators of unauthorized or fraudulent activity, fulfillment may be temporarily delayed and additional verification may be requested.
An order that cannot reasonably be verified may be canceled.
Taxes
Applicable sales taxes and similar transaction charges may be calculated and collected where required.
The amount may depend on the product and delivery destination.
Nothing in these Terms transfers to Milos Pet Home a tax obligation imposed directly on the customer by applicable law.
PART SEVEN — SHIPPING AND RECEIVING ORDERS
United States Shipping
Milos Pet Home currently ships eligible online orders within the United States only.
Customers should review our Shipping Policy for specific information concerning available shipping services, charges, qualifying purchase thresholds, processing, estimated transit periods, and other fulfillment conditions.
Delivery Information
You are responsible for providing an accurate and deliverable shipping address.
Before checkout, verify your:
Recipient name;
Street address;
Apartment or unit number, if applicable;
City;
State; and
ZIP code.
Errors or omissions may cause carrier delays, unsuccessful delivery attempts, or returned shipments.
Address Corrections
Contact us promptly if you notice an address error.
We will make reasonable efforts to assist where possible, but an address change cannot be guaranteed once fulfillment or carrier processing has started.
Estimated Delivery
Delivery and processing periods are estimates unless expressly identified as guaranteed.
Actual timing may be affected by carrier conditions, severe weather, holidays, transportation disruptions, high-volume periods, address problems, or other circumstances outside our reasonable control.
Receiving Merchandise
Please inspect your order within a reasonable period after delivery.
If merchandise arrives damaged, defective, incorrect, or materially incomplete, contact us promptly according to the applicable store policy.
We may reasonably request the order number, photographs, packaging images, or other information needed to evaluate the issue.
PART EIGHT — RETURNS AND PRODUCT ISSUES
Return and Refund Policy
Returns, exchanges where offered, and refunds are governed by the Milos Pet Home Return and Refund Policy.
That policy explains applicable:
Return periods;
Eligibility requirements;
Product-condition standards;
Exclusions;
Procedures; and
Refund processing.
Customers should review it before completing a purchase.
Hygiene of Pet Merchandise
Certain pet products may present hygiene considerations after use.
Where disclosed in our Return and Refund Policy and permitted by applicable law, merchandise that has been used, contaminated, materially exposed to an animal, washed, altered, or otherwise placed in a condition unsuitable for resale may be subject to return restrictions.
Mandatory rights concerning defective, unsafe, or nonconforming products are not affected.
Incorrect, Defective, or Damaged Items
Contact Milos Pet Home if you believe an item arrived defective, damaged, materially incomplete, or different from the item ordered.
Reasonable documentation may be required to verify the problem and determine the appropriate resolution.
Damage Caused After Delivery
An original product defect generally does not include damage occurring after delivery because of misuse, inappropriate installation, accidents, unauthorized modifications, excessive chewing outside the intended function of the product, unsuitable cleaning, improper storage, or failure to follow relevant instructions.
This provision applies only to the extent permitted by law and does not limit mandatory consumer rights.
Refund Timing
Approved refunds will be processed according to our applicable policy.
After we issue a refund, the customer's bank, card issuer, or payment provider may require additional processing time before funds appear in the relevant account.
PART NINE — CONTENT AND CUSTOMER PARTICIPATION
Customer Reviews and Submissions
Customers may have opportunities to submit reviews, photographs, comments, suggestions, or other content.
You should submit only material you have sufficient rights to provide.
Customer content must not knowingly be unlawful, fraudulent, defamatory, threatening, malicious, abusive, infringing, or intentionally misleading.
We may moderate or remove submissions that reasonably violate these requirements.
Use of Submitted Content
When you voluntarily submit material for publication through Milos Pet Home, you grant us a non-exclusive right to display, reproduce, format, and use that material for operating and promoting our store, subject to applicable law.
You retain ownership rights you otherwise hold in your original content.
Our Intellectual Property
Unless otherwise indicated, original content associated with Milos Pet Home—including our branding, graphics, photographs, written materials, designs, logos, and website presentation—is owned by us or used with appropriate authorization.
Access to our store does not transfer ownership of these materials.
Unauthorized reproduction, commercial exploitation, modification, distribution, or republication of protected materials is prohibited except where applicable law permits otherwise.
PART TEN — PRIVACY AND EXTERNAL SERVICES
Privacy
Personal information submitted through Milos Pet Home is handled in accordance with our Privacy Policy and applicable privacy requirements.
Customers should review the Privacy Policy for information about how personal information may be collected, used, processed, stored, and disclosed in connection with our store.
Service Providers
We may use independent providers to support functions such as:
Ecommerce technology;
Payment processing;
Shipping and fulfillment;
Hosting;
Communications;
Analytics; and
Other store operations.
Those providers may maintain separate privacy practices, terms, and security procedures.
External Websites
Our store may contain links to independently operated websites.
A link does not necessarily mean that Milos Pet Home controls or endorses the third party.
We are not responsible for the independent content, privacy practices, security, products, services, or availability of third-party websites.
PART ELEVEN — GENERAL LEGAL PROVISIONS
Availability of Our Services
We make reasonable efforts to maintain our online store, but continuous or error-free operation cannot be guaranteed.
Maintenance, technical issues, hosting interruptions, network problems, software updates, or security procedures may temporarily affect availability.
Events Outside Reasonable Control
To the extent permitted by applicable law, Milos Pet Home will not be responsible for delay or failure caused by circumstances outside our reasonable control.
Such circumstances may include severe weather, natural disasters, carrier interruptions, transportation disruptions, government actions, labor disruptions, widespread communications failures, or comparable events.
Mandatory consumer protections remain unaffected.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and related online services are provided on an “as available” basis.
We do not warrant that the website will operate without interruption or technical error.
Nothing in these Terms excludes warranties, statutory protections, or consumer rights that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, Milos Pet Home will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from access to, use of, or inability to use our website or related online services.
These limitations apply only where legally permitted.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Milos Pet Home harmless from reasonable claims, liabilities, losses, damages, and expenses resulting from your unlawful use of our services, material breach of these Terms, or infringement of another person's legal rights.
Severability
If a provision of these Terms is held invalid, unlawful, or unenforceable, it will be limited or severed only to the extent necessary.
The remaining provisions will continue in effect.
No Waiver
A failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision.
Any waiver applies only to the particular circumstances for which it is given.
Termination
You may stop using Milos Pet Home at any time.
We may reasonably restrict or terminate access when a user materially violates these Terms, engages in fraudulent or unlawful conduct, threatens the security of our store, or materially interferes with its operation.
Provisions that by their nature are intended to survive termination will remain effective.
PART TWELVE — GOVERNING TERMS AND POLICY UPDATES
Governing Law
These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of California, without limiting mandatory consumer protections, remedies, or rights available under applicable federal, state, or other law.
Changes to These Terms
Milos Pet Home may revise these Terms to reflect changes in our products, services, operations, policies, website functionality, or applicable legal requirements.
When updated Terms are published, the “Last Updated” date may be revised accordingly.
Continued use of our store after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Related Store Policies
These Terms should be read together with other policies available through Milos Pet Home, including our:
Privacy Policy
Shipping Policy
Return and Refund Policy
A more specific store policy may govern a particular issue where applicable and permitted by law.
Entire Agreement
These Terms and the applicable policies referenced herein constitute the terms governing your use of Milos Pet Home and purchases made through our online store.
Where these Terms conflict with a mandatory requirement of applicable law, the mandatory legal requirement controls to the extent of the conflict.
CONTACT MILOS PET HOME
Questions about these Terms of Service, an order, or another store policy may be directed to:
Milos Pet Home
2151 East Pacheco Blvd
Los Banos, CA 93635
United States
Phone: 209-704-5255
Email: support@milopetos.net